If you decide not to keep an item ordered online or by phone, you can return it for a refund or exchange within 14 days of purchase.

We will be happy to refund jewellery which may have broken, up to 30 days after purchase. Beyond that time our warranty will cover a repair or replacement up to 2 years after purchase – subject to proof of purchase, the item being returned to us for assessment and normal use of wear and tear (loss of plating and tarnishing of silver and brass jewellery naturally occurs and are therefore excluded from the warranty).

Returns can be made in Cornwall Gold stores or by post. Postal returns need a Return Authorisation (RA) number, email us at info@cornwall-gold.com or call 01209 203280 to get your RA number. Please note that all returns should be made via a trackable postal service with the appropriate insurance level for the value of the jewellery. Returns sent to us by post cannot be accepted without this RA number.

We request that all goods are returned within 14 days of issuing your RA number. Returns received outside this timeframe will be accepted at the discretion of Cornwall Gold.

Cornwall Gold will not accept returns for any items that have been worn or show any signs of wear and tear. Please ensure the item you are returning is in perfect condition in its original packaging, including tags.

Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Refunds will be made within 14 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.

Exchanges

To exchange an item email us at info@cornwall-gold.com, call 01209 203280 or visit Cornwall Gold stores to arrange the exchange.

Exchanged items will be dispatched after the returned goods have been received and checked. However, if you see something that you’d like straight away, please do order it over the phone or online and we will refund your original item once we have received it.

Bespoke and made to order items cannot be exchanged or returned. Full payment will be taken for all commissioned work, before they begin.

Returns Procedure

The best way to return jewellery is to complete our online returns form – please note that we’ll need confirmation of your order number, receipt or other proof of purchase to complete this form.

We will be happy to refund jewellery which may have broken, up to 30 days after purchase. Beyond that time our warranty will cover a repair or replacement up to 2 years after purchase. Refunds, repairs or replacements are all subject to a manufacturing fault only and/or normal conditions of wear and tear.

Returns can also be made in Cornwall Gold stores or by post. Postal returns need a Return Authorisation (RA) number, email us at info@cornwall-gold.com or call 01209 203280 to get your RA number. Please note that all returns should be made via a trackable postal service with the appropriate insurance level for the value of the jewellery. Returns sent to us by post cannot be accepted without this RA number.

We request that all goods are returned within 14 days of issuing your RA number. Returns received outside this timeframe will be accepted at the discretion of Cornwall Gold.

Cornwall Gold will not accept returns for any items that have been worn or show any signs of wear and tear. Please ensure the item you are returning is in perfect condition in its original packaging, including tags.

Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Refunds will be made within 14 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.